Regardless of whether you own a hotel, rent a vacation, or simply operate it, you most likely have a bad guest. They damage property, disturb other guests, complain excessively about the hope of a free night stay and steal everything that is not locked up. However, there are several ways to protect yourself and your investments.
Let me start telling the story. For several years I owned a property management company. Families will let me rent out my holiday home for a short time while they were not there. I collected rent from a guest, and then sent a certain portion of this rental income to the property owner. In just two months, in my new business business, a young girl once entered our office. She just finished college and said she wanted to celebrate by renting the most luxurious property we offered. Our biggest property at the time was a very large log house on top of the mountain and rented for $ 750 per night. She said: "I will take." Because my business was just starting, I was delighted. However, she could only pay by check, which was against our rental policy. I decided to let my desire fill the property, overestimating my best judgment. You can see where this is going. The day after she checked, they called me from my bank. Check bounced. To this day, I believe that the woman knew in advance how long it would take the bank to return the check, because she stayed one day less than that.
My reason for saying that the story is: The most powerful tool to help avoid such problems is the old intuition of fashion. Trust your judgment. If something about the guests looks unusual, you will find out. For example, if someone calls to make reservations for someone else, tell them that you need to talk to the person whose name will be indicated in the contract. If the spring break is approaching, be careful with college kids trying to book a room. Listen to their conversation. The first time you hear them say “dude” or “this is an absolutely amazing brother,” take this as a hint and send them the packaging. Without drinking the soaked college kids at spring break will not cause trouble in your part of the world, and then by all means ...
Also, write a solid, thoughtful rental policy. There are several places on the Internet where you can get a basic rental policy, but you may have more success if you are right about yourself. If your hotel has a swimming pool, write your rules about this pool in your policy. If your cabins are not suitable for pets, write about it too. You can’t expect a guest to play by the rules if they don’t know what the rules are.
The best way to ensure that your guests are well behaved and enjoy their stay is to take a deposit. A guest is less likely to leave with all towels if there is a risky deposit of $ 500.
Finally, consider joining a web service that allows hotels and rental agencies to inform guests that other hotels and rental agencies can be warned about known issues. They are usually called blacklist sharing services As for the “No-Fly” list for airlines. There are currently three major reporting agencies:
1) “GuestScan” covers guests in the UK.
2) “GuestBehavingBadly” covers Australia and the South Pacific.
3) GuestChecker covers North America. They are paid services, but the first time you have a rebound check, or a guest steals a TV, you want to join.
By the way, the girl who bounced a check for almost $ 7 thousand? Yes, she is blacklisted.
